Without Experince German Customer Support in Lisbon

Key Responsibilities:

• Provide exceptional customer support to German-speaking clients via phone, email, and chat.
• Address and resolve customer inquiries regarding products and services.
• Ensure customer satisfaction by delivering accurate information and solutions.
• Collaborate with team members to continuously improve processes and service quality.
• Accurately document customer interactions and update internal systems.

Requirements:

• Native proficiency in German.
• B2 level English (both written and spoken).
• Strong communication and problem-solving skills.
• A customer-centric mindset with the ability to remain calm under pressure.
• Willingness to work rotational shifts.
• Experience in customer support is a plus, but not required—full training will be provided.

Compensation & Benefits:

• Competitive salary with the potential to increase through bonuses.
• Bonuses available for achieving key performance targets.

Relocation Support:

For candidates moving from outside Continental Portugal:

• Full bureaucratic support in obtaining necessary documents (NIF and NISS).
• Assistance in finding accommodation tailored to your needs.
• A relocation bonus of 2500€ gross, paid with the first payroll cycle. For candidates relocating from within Portugal (100 km or more from Lisbon):
• A 1,000€ gross relocation bonus to assist with your move.

Why Join Us?:

• A welcoming and supportive team environment.
• Full training provided for candidates with or without experience.
• Career growth opportunities within the company.
• The chance to make a real impact by delivering high-quality customer service to valued clients.