CUSTOMER SERVICE TEAM LEAD

Descrição da Função

Join Our Winning Team as a German Customer Service Team Lead in Lisbon! Are you ready to lead a team of passionate gamers and customer service champions in one of Europe's most vibrant cities? Do you have what it takes to ensure our players have an epic gaming experience every time they log in? If so, we have the perfect opportunity for you! What Youll Do
To lead, coach and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors.
To plan and monitor the day to day performance of the customer support operation for the Interactive and Retail business including proactive and reactive responses.
Responsible for direct leadership, supervision, development and engagement of 16-22 Advisors and Senior Advisors to deliver excellence in Customer Service.
Monitor and deliver individual and team performance and development reviews.
Responsibility for achieving and reporting on Operational KPIs service levels, handle times and abandonment levels.
Work with the Contact Centre Manager to oversee the training and development of all employees.
Maintain a team Quality & Assurance score that meets the department KPI for each period outlined in the annual objectives. What Were Looking For
You need to be native/fluent in German and English.
Previous experience in team leading a team of customer service.
Good comunication skills. What we offer
Direct contract with the client company.
Base Salary Meal allowance Annual bonus.
Hybrid working method (2 days at home).
Pro fessional growth and an amazying work enviromnent Ready to Level Up Your Career? If youre ready to take on this exciting challenge and make a real impact in the gaming world, we want to hear from you! Apply Now and Let's Game On Together! Clique aqui para se candidatar!