Change Management Technician Trainee

Generix is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions.

Generix creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

The Change Management Technician Trainee is in charge and responsible for any application roll-out, patch or release upgrade on the operational Cloud environments.

MAIN RESPONSIBILITIES

- Set and deploy applications registered in Generix Service Catalog, according to the existing processes;

- Update and guarantee a continuous follow up of change requests with customers and partners;

- Implement change management acts according to existing and documented standards defined in - the company;

- Be responsible and assure a quality control and risk assessment before implementation;

- Ensure a post-implementation review with the customer and partners;

- Produce activity reports for the team manager on daily basis.

- Level 4/5 in Computer Science, Electronic or similar;

- Knowledge of Linux or Windows operating systems;

- Knowledge of protocols: HTTP, FTP, SFTP, etc;

- Advanced level in English;

- Fluency in French is a plus.

- Knowledge of PostgreSQL and EDI would be a plus;

- Must have eligibility for IEFP Internship.

PERSONAL SKILLS

- Collaborative attitude and proactive mindset;

- Curious, open mindedness, ability to adapt and not afraid to leave the comfort zone;

- Excellent communication and interpersonal skills;

- Ability to prioritize customer requests on daily basis;

- Expertise problem solving skills;

- Willing to collaborate and strengthen the relationship between the teams.

- IEFP Training (Estágios INICIAR);

- Hybrid Working Policy;

- Excellent work conditions and environment (Lionesa Business HUB).

For more information, please check our website: www.generixgroup.com/pt