Customer Service Agent (m,f) French or Italian: Sales Support

Start: 7th August

Shift: Monday till Saturday (including bank holidays):
08:00 AM to 07:00 PM (Rotational shifts)
2 days off: Sunday + 1 day rotational

Tasks:

Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.


Profile:
French C2 or Italian C2
English B2

Benefits:
Excellent remuneration package based on experience, skills and performance
Life Insurance
Meal allowance + Transport allowance
Private health insurance