Endoscopy Bookings Clerk

Reference Number: 53062:  Endoscopy Bookings Clerk 
Employment Type: On Going Part Time (PT) 
Location: Northern Health (All Campuses) 
 

About Northern Health:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none. 

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour’s drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne’s North is fast becoming the place to be.

Northern Health are seeking applications from motivated and suitably experienced Endoscopy Bookings Clerk. to join the Endoscopy Bookings team at Northern Health.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne’s rapidly growing outer north.

Services are provided through our six main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals Centres and Kilmore District Hospital.  In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.

About the role:

This role requires working in the Northern Health Elective Endoscopy Centre based at The Northern Hospital campus. The Booking Clerk is part of a team who works in collaboration with the Endoscopy Liaison Nurses (ELN) performing the administration duties involved in the booking of patients for elective endoscopy and the management of these patients whilst on the preparation list.  The team is responsible for the provision of clinically appropriate and timely access for patients awaiting elective endoscopy procedures. The ELNs rely upon this role to provide factual, reliable, and responsive information to the team.  

This role is responsible for making endoscopy and preadmission bookings, sending correspondence to patients, taking telephone and email enquiries from patients who are awaiting planned endoscopy procedures, performing all administrative tasks involved with maintaining and managing the Planned Endoscopy List and working closely with the Endoscopy Liaison Nurse to ensure the optimal management of all patients on the Endoscopy Preparation List.   

To be successful in this role you will have:

• Minimum 3 years’ experience in an endoscopy/surgical services bookings area. 


• Demonstrated high level customer service skills. 


• Highly developed interpersonal and communication skills. 


• Excellent time management skills & a well-developed ability to prioritise a workload. 


• Well-developed telephone etiquette & techniques 


• Ability to deal with a high volume of phone calls and emails. 


• Ability to communicate and assist with people from various backgrounds within the community. 


• Advanced computer and keyboarding skills 

Next Steps . . .

If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.

For further details, please refer to the Position Description. Alternatively, you can contact Rebecca Garner, Endoscopy Services Coordinator on 0409 543 510 or 8405 8592. 

Applications close 12th February 2026

Shortlisting will commence immediately for this vacancy. If an appropriate candidate is sourced, the advertising may close early, thus we advise you to apply right away.

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award winning Health and wellbeing program and financial benefits.

• Health and Wellbeing programs, including our new ‘Thrive’ program


• Flexibility in the workplace and extra leave options and support


• An inclusive and culturally safe space


• Access to salary packaging, EAP, our online library and onsite car parking

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.