Experiences Host

At Canto de Luz, we offer more than luxury accommodation; we deliver authentic, high-end experiences that connect the guests with the heart and soul of Porto. We are seeking a professional, charismatic, and knowledgeable leader passionate about Portuguese gastronomy and wine to be the face of our exclusive experiences. If you have exceptional hosting skills and a deep commitment to 5-star service, we invite you to join our team.

Role Mission

To expertly lead and execute exclusive culinary and wine experiences (Interactive Cooking Class, Food Tours, and Wine Tastings), consistently ensuring a professional, memorable, and high-quality guest experience.

Key Responsibilities (Leadership & Service Focus):

Experience Leadership & Execution:

Lead the Interactive Cooking Class from the market visit (Bolhão Market) to the in-hotel preparation of Portuguese tapas.

Conduct the Guided Food Tour through the city, including market stops and selected local spots.

Host the Wine & Port Wine Experiences, providing expert knowledge on the pairings and presentation of premium wines and Port.

Professional Guest Engagement: Act as the expert and cultural ambassador, leading dynamic discussions, offering detailed cultural insights, and proactively ensuring a highly personalized service for every guest.

Quality Assurance & Logistics: Guarantee the seamless logistical execution of all experiences, including ingredient sourcing, set up, inventory management, and maintaining the highest standards of presentation and hygiene.

Sales & Promotion: Gently promote other experiences offerings and proactively gather guest feedback to ensure continuous improvement in our experience program.

Requirements:

• 2 to 3 years of experience in customer service and tourism.
• Language Proficiency: advanced English is mandatory.
• Knowledge of wines is a plus, but it is not mandatory.
• Service & Leadership Skills: Exceptional public speaking, communication, and storytelling skills; proven ability to lead a group, manage time effectively, and maintain a polished demeanor under pressure.

We Offer:

• Specialized training and a continuous professional development plan.
• A positive and collaborative work environment.
• Performance-based compensation and/or bonuses tied to goal achievement and performance reviews.