Freelance Swedish Speaking Customer Support Agent

Empresa : Besedo Ltd

Tipo de Emprego : Meio Período

Not City Specified

Descrição do Emprego - Freelance Swedish Speaking Customer Support Agent

Support platform users and respond to inquiries via email within agreed response-time targets.
Stay current on publication rules, market trends, and moderation best practices through self-directed learning and any provided onboarding materials or update briefings.
Coordinate with the client's support team and other freelancers as needed to ensure consistent, high-quality responses.
Share observations and recurring patterns — common user mistakes, frequent questions, and emerging trends — in regular reporting to the client.
Provide input and suggestions on how publication rules or policies could be improved to better serve users.
Manage complaints and disputes between buyers and sellers, applying company policies and guidelines consistently.
Facilitate returns, price adjustments, and claims for damaged or lost packages using the client's internal systems and communication tools.
Process payments and refunds accurately and promptly, resolving discrepancies as they arise.
Liaise with external partners to resolve support queries and keep transactions running smoothly.
Monitor for fraud or policy violations and take appropriate action in line with established protocols.

Original job Freelance Swedish Speaking Customer Support Agent posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Freelance Swedish Speaking Customer Support Agent

Descrição do Emprego - Freelance Swedish Speaking Customer Support Agent

Similar Freelance Swedish Speaking Customer Support Agent Jobs in Portugal

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