Business Analyst

• Identifying and addressing operational, functional and technological demands and risks within the business.
• Maintaining, testing and improving business processes and systems operations.
• Building and maintaining relationships with key stakeholders.
• Identifying and capitalizing on improvement potentials.
• Identifying innovative ways to increase customer satisfaction.
• Evaluating the performance of the solution to ensure that targets and deadlines are met.
• Communicating ideas and viewpoints to senior management.
• Acting as a liaison between business and implementation team.
• Supervising the design of new services and evaluating how they will perform.
• Creating monthly performance reports.

Qualifications

• Bachelor’s degree in business, computer science, IT or any related field.
• Strong analytical skills to interpret complex data and make informed recommendations.
• Proven experience as a business analyst, for at least 7 years.
• knowledge of Business Process Modeling, and effective communication and leadership skills.
• Certifications or training in relevant areas, such as project management, data analysis, or agile methodologies
• Certified Business Analysis Professional (CBAP), or equivelant.
• Proficiency in data analysis and reporting tools