Food Beverage Operations Manager

Company : Raffles Doha

Job Type : Full Time

Doha

Number of Applicants

:

000+

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Job Description - Food Beverage Operations Manager

F&B Ops. Manager is responsible for the smooth operation of in each F&B venues
He/she is responsible in linking all facets of service, cuisine and entertainment
In charge of training, grooming standards
Should be creative and confident and be prepared to think outside of the box
He/she should take the time to get to know the guests and be committed to service excellence
Initiative to invest in self-development
Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
Being entrepreneurial, thinking beyond the boundaries and leading by example are expected
All hotel standards to be exceeded at all times
Keep ahead of industry trends, create and implement new revolutionary standards
Develop ideas on increasing guest satisfaction
Ensure the operational inventory is always accounted for and in immaculate condition
Ensure all responsible areas are maintained at the highest levels
Create opportunities for upselling products
Develop the team to strive for excellence
Assume the responsibility of daily operations
Creates efficient rostering system
Following up on opening and closing checklists
Ensure all appropriate equipment is on hand for each service period
Conducts daily briefings for all staff prior to commencement of shift
Handles security incidents, guest complaints with confidence and in a professional manner
Directly work with all heartists to create a flow of new and ‘improved’ ideas
Ensure awareness and deliver the optimum levels of service and guest satisfaction
Maintains the HACCP standards as required by the regional governing body
Ensure all hotel property and facilities are maintained an in an optimal working order
Ensure rooms/events is set prior to the commencement of service
Master all POS systems
Establish and maintain effective communication across all divisions
Lead by example through a passionate, hands on approach
Assist with collecting information for the monthly P&L review
Records and reports Glitch incidents with integrity and transparency