Hozpitality - Reservations Supervisor

RIXOS Company Description Rixos Premium Qetaifan Island North Rixos Premium Qetaifan Island North Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's Waterpark attraction. The Rig 1938 is the world's highest tower of its kind, reaching 82 metres. Job Description Reservations Supervisor The Reservation Supervisor is responsible for supervising the day-to-day operations of the Reservations office.

• Provide supervision to the Reservations team. Ensuring department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Ensure the information provided to guests is accurate and individualized
• Coach agents in areas of up-selling, cross-selling, and ongoing skill set knowledge
• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Assist in preparing daily, weekly, and monthly reports
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
• Ensure smooth shift changes with proper pass-on to the next shift
• Report any equipment failures/problems & repair requests for maintenance

• Diploma education
• Minimum 2 year of experience in a similar capacity or minimum 4 years of experience in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint