Human Resources

Key Responsibilities Employee Relations • Ensure that the agreed upon disciplinary process is maintained at all times and fair disciplinary processes are followed by all HOD’s. • Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances. • To provide a source of information to HOD’s regarding disciplinary, grievance and staff counselling issues. • Ensure that all disciplinary procedures are carried out, taking role of implementing them by ensuring consistency in the policy’s implementation. Take an active role as an arbitrator, note taker or advisor where appropriate. • Train the AHRM/HR Executive/HR Coordinator etc. in the above process • Log all the incidents in HRIS and file the original copies in the employee files • On a monthly basis summarise all the incidents with regards disciplinary action and present to GM/RHRM with recommendations HR Administration • Ensure the smooth workflow of the various HR functionalities as to maintaining and providing the needed support to associates and Supervisors/ HOD’s at all times. This includes, but is not limited to filing, administration of starters and leavers and payroll. • To provide an advice service to associates and Supervisors/ HOD’s on HR SOP’s, Wyndham and local people policies, legal requirements, staffing issues, and act as an arbitrator where necessary. • Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. i.e. AES, Success Matters etc. • Ensure that sporadic associate files audits are carried out on a monthly basis. • Payroll to be reviewed and checked prior to the GM/Director of Finance signing • On boarding process to be seamless • To ensure that all leavers are processed in a timely manner and their leaving process is as good as their joining one • Manage the PRO and visa process to ensure that all associates have valid visas and that they are tracked appropriately Recruitment • Conduct interviews for all Supervisory and HOD positions • Work in conjunction with the HRBP for recruitment of GM’s/HM’s/Director of Operations/Exec Com/HR Team • Supervise HR team with regards to line level recruitment • Participate in annual salary and benefit surveys • Ensure that the employment contracts templates are pre-approved by RHRBP prior to use and not edited • Review manning and re-recruitment of all positions • Ensure that the arrival experience is as good as the guests • Ensures that all open jobs are posted via Success Matters and the SOPs and Wyndham standards are followed in using the system Performance Management • Ensure that all departing team members/staff members have the opportunity to have an online exit interview • On a monthly basis ensure that a summary of exit interviews is sent to the GM as well as the HOD’s • Ensure that the administration of the 3-month/5 month review (where applicable) process in the property and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties • Analyse the reviews to see if there are trends in the reviews; this is to be shared on a monthly basis with the GM Payroll • Ensure that the payroll is submitted to Finance on the agreed date • PH and Lieu day tracking is accurate and up to date • Overtime tracking is done in a timely manner – analyse to see if we need any more staff/associates in any of the departments due to consistent overtime • Analysis of the above to see if the hotel need to change the way that we use casuals etc. – make a business case with the HOD for any changes • Review with the Dof/GM the payroll figures and challenge the HOD’s with regards to over spending and casual usage Third party contracts Manage the following contracts: • Transportation • Team Member/Staff dining • Accommodation • Pest Control • Medical Insurance Management • Supervise the HR team and office on daily basis • Schedule HR shift patterns and office opening times to ensure that HR are delivering what the associates need • Train and develop the team and provide support when required • Ensure all direct reports have an PDP to achieve their goals • Ensure that effective communication flow is maintained at all times • Actively participate in the community involvement projects and initiatives together with the hotel’s management team • Conduct monthly inspections at the staff accommodations with the Housing team and report the results • Attend Departmental Meetings to address any issues or concerns for staff each department on a quarterly basis