Sales Coordinator

• Manage all telephone calls for sales persons, qualify general inquiries, respond personally and direct requests to appropriate sales person
• Responsible for all administrative duties in the sales department, including but not exhaustive, expense reports, database management, CRM administration, travel arrangements – flights/accommodations, weekly Sales Force activity reports, daily opera reports
• Assist and execute RFP submission and contracts for corporate and wholesale segments, completing rate loading forms for Revenue department
• Assist with preparation of pre-sales trip appointment schedules, post sales trip reports and follow-up activities, prepare and submit expenses claims
• Create and manage the administration of familiarization trips (FAM) on property, ensuring we deliver ‘different’ and ‘creative’ programs that differentiate client experiences and showcase our ‘Residential’ property
• Support and attend FAM trips/client entertainment with sales team, promoting Raffles Doha & Fairmont Doha, building brand awareness and client relationships across all market segments
• Assist to create and follow up on proposals for all market segments
• Conduct prospecting and research of sales leads and target accounts to support team’s BDI
• Identify and handle sales leads effectively and efficiently, directing to the appropriate Account Manager
• Attend all compulsory training courses as directed by T&C division
• Manage under SAG arrival reports and Sales Force data input
• Ensure all customer information is up to date, entered timely and accurately in Sales Force
• Manage duties assigned by the Director of Sales, Assistant Director of Sales providing support to the team

Key Roles & Responsibilities

• Take on tasks in addition of the ones stated, with a positive can do mindset
• Be a “brand ambassador” at all times, ensure brand integrity and clarity are maintained
• Model the company’s culture, vision, mission and core values at all times
• Maintain positive relationships with all guests, vendors, colleagues and GSO network
• At all times, represent Raffles Doha and Fairmont Doha in a professional, courteous and efficient manner