Senior Employee Relations Officer

Responsible for planning and directing programs relevant to employee welfare and relations. The role holder is also responsible for resolving employee grievances and providing counseling to the Organization staff.

Key Responsibilities:

• Formulates programs and activities designed to boost employee morale and welfare services and recognition programs.


• Formulates and communicates to employees policies on discipline, e.g. attendance issues, termination with cause etc.


• Advises on appropriate disciplinary or other corrective techniques that are effective for a range of conduct and performance problems.


• Carries out disciplinary actions when necessary and prepares necessary reports and correspondence.


• Investigates litigations of work-related accidents and prepares reports and recommendations; collaborates with police and/or medical facilities on such matters, as needed.


• Performs activities pertaining to end of service administrative processes and actions including the administration of a program of exit interviews.


• Recommends solutions to resolve chronic attendance difficulties.


• Provides basic counselling to staff who have performance related obstacles.


• Monitors scheduled absences such as holidays or travel and coordinates actions to ensure that staff absence has been adequately covered to ensure continuity of services.


• Informs affected staff or residents of unexpected absences from work and coordinates actions ensuring the continuity of services such as cancellation of events and locations


• Collaborates with local law enforcement entities on police, civil and criminal cases involving expatriate employees, for facilitating their employment termination and final departure-travel formalities as may be required


• Proactively resolves employee grievances within the framework of the Organization HR policy; representing the Organization before third parties, the Ministry of Labor, or any quasi-judicial bodies on cases involving specific cases of employee claims


• Conducts outside visits for the purpose of investigation


• Performs miscellaneous job-related duties as assigned.

Skills

Education and Experience:

• Bachelor’s Degree in Human Resources / Business Administration / Psychology, Postgraduate degree in Business Administration or HR preferred.


• More than 10 years of experience in a similar role.


• Bi - Lingual Spoken and written English and Arabic preferable.

Required Skills:

• Ability to effectively manage time and schedules.


• Skill in budget preparation and fiscal management.


• Ability to communicate effectively, both orally and in writing.


• Knowledge of ISO/Risk management standards and procedures.


• Advanced knowledge and understanding of ERP/HR Systems.


• Ability to make administrative/procedural decisions for improvement.


• Organizing and coordinating skills.