Vice President Learning

The incumbent will, through the management of the L&D Department, be primarily responsible for the strategic oversight, implementation and evaluation of effective learning and development across QNB, which improves performance in line with QNB Group's business growth strategy.

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Job Purpose Summary:

The incumbent will, through the management of the L&D Department, be primarily responsible for the strategic oversight, implementation and evaluation of effective learning and development across QNB, which improves performance in line with QNB Group's business growth strategy.

Essential Duties & Responsibilities by Dimensions:
A Shareholder & Financial:

• Support senior leadership in implementing their people development strategies for the Group through the deployment of 'best practice' learning methodologies, technologies and tools
• Maintains effective budget and quality management of L&D portfolio
• Implements KPI's and best practices for VP, Learning & Development role.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
• Demonstrate clear understanding of the important factors behind the bank's financial & nonfinancial performance.

B. Customer (Internal & External):

• Manage L&D Department, providing support to EVP, Talent, Learning and Development (TL&D)
• Build and maintain strong and effective relationships with all internal and external stakeholders e.g. Talent management team, wider GHCD, business divisions, external L&D vendors, Universities etc.
• Provides timely information to EVP TL&D, SEVP GHC and other business managers, external training providers and consultants, as required.
• Enables QNB employees to develop/ enhance their skills and improve their performance
• To assist customers in all their queries on Bank's product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Responsible for managing resource and overseeing processes to ensure the L&D Department delivers the following:
• Proactive strategic planning through an annual learning needs analysis, identify and agree future learning needs that align to / support Group and divisional strategic objectives
• Tactical L&D consulting ensuring individual learning activities within the plan articulate the key objectives, desired performance improvement, evaluation methods and the tangible value of the activity to the business
• Solution Scoping ensuring solutions for individual learning activities are created through a variety of methods.

These might be formal or informal solutions (or a blend) including any or all of the below:

• Outsourcing the activity to external suppliers
• Selflearning tools or materials
• Centrally supported design and/or delivery (depending on capacity)
• Learning Delivery /Delivery Management
• Ensure that appropriate delivery resources (where required) have been arranged and prepared, whether self, internal SMEs or external providers are delivering training
• Evaluation methodology
• Drives & reports on L&D solution analysis by using appropriate evaluation approaches to assess performance improvement.

• Quality Assurance

• Drives best in class curriculum design and development, assessment & delivery of learning/management techniques

• Effective L&D operations

• All L&D initiatives are delivered through effective and efficient L&D administration processes

D Learning & Knowledge:

• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
• Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
• Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
• Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
• Possesses extensive knowledge and experience of L&D tools, techniques, frameworks and methodologies, curriculum development and design, instructional techniques, training tools and methodologies.
• Advanced knowledge/expertise Learning Management Systems, elearning and other digital and mobile learning technologies

E. Legal, Regulatory, and Risk Framework Responsibilities:

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Wh