Account Support Manager - Remote Work

Qatar Airways is seeking a dedicated and reliable Account Support Manager to join our dynamic team on a remote work basis. As a Mid-to-Senior Level professional with at least 7 years of experience, you will be responsible for managing and nurturing relationships with our key clients, ensuring their satisfaction and retention.

Responsibilities: - Serve as the primary point of contact for assigned accounts, addressing any inquiries or concerns in a timely and professional manner - Develop and maintain strong relationships with clients, understanding their needs and providing effective solutions - Work closely with internal teams to ensure that client expectations are met and exceeded - Analyze account performance metrics and reports, identifying areas for improvement and implementing strategic initiatives - Provide leadership and guidance to support staff, ensuring that all client interactions are handled with excellence - Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling products and services - Act as a brand ambassador for Qatar Airways, representing our company values and mission in all client interactions

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in key account management, preferably in the airline or travel industry - Strong leadership skills with the ability to motivate and inspire a team - Excellent analytical skills with the ability to interpret data and trends - Exceptional communication and interpersonal skills, with the ability to build rapport with clients and colleagues - Proficiency in CRM software and Microsoft Office Suite - Ability to work independently and prioritize tasks effectively

Benefits: - Paid sick leave - Free accommodation - Travel & spending expenses

Working Environment: At Qatar Airways, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and collaborative culture where every team member feels valued and supported in their professional growth.

Equal Opportunity Statement: Qatar Airways is an equal opportunity employer and is committed to diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to apply: 2024-06-27

If you are passionate about account management and have the experience and skills required for this role, we invite you to apply and join our team at Qatar Airways.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.