Account Support Manager - Remote Work

**Job Description:**

Msheireb Properties is seeking a dynamic and experienced Account Support Manager to join our team on a full-time basis. This position will be based remotely, providing support to our clients and maintaining strong relationships to ensure client satisfaction and retention.

**Responsibilities:**

- Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Provide exceptional customer service and support to ensure client satisfaction - Collaborate with internal teams to troubleshoot and resolve client issues - Develop and maintain strong relationships with clients to drive retention and upsell opportunities - Conduct regular check-ins with clients to ensure their needs are being met and to identify areas for improvement - Track client metrics and KPIs to measure success and identify areas for growth - Prepare and deliver regular reports and presentations to clients on performance and results - Stay up-to-date on industry trends and best practices to provide informed recommendations to clients

**Requirements:**

- Bachelor's degree in Business Administration or related field - Minimum of 8 years of experience in account management or customer support roles - Strong interpersonal and communication skills - Proven track record of managing client relationships and driving retention - Adaptable and dedicated mindset to meet the changing needs of clients - Ability to work independently and as part of a team - Excellent presentation skills - Proficiency in Microsoft Office Suite and CRM software

**Benefits:**

- Free food - Training & professional development opportunities - Travel & spending expenses

**Work Environment:**

At Msheireb Properties, we value and recognize our employees based on their performance and merit. We provide a supportive and collaborative work environment where employees can grow and succeed.

**Deadline to Apply:**

June 27, 2024

**Equal Opportunity Statement:**

Msheireb Properties is an equal opportunity employer. We value diversity and inclusion in our workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity, disability, or any other protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.