Assistant Guest Service Manager

Assistant Guest Service Manager

Job Description

• Attend Daily Briefings
• Organize & Lead the Concierge Team, Valet Parking, Bellman and Drivers to ensure Service Excellence
• Ensure Team Members have current Knowledge of Hotel Products, Services and Good Knowledge of local areas.
• Monitor the QMS reports for Bellman Effectiveness
• Close all Glitches which is related to Concierge Department
• Maintain good communication & working relationships with all Hotel areas
• Cross checking if extra valets are ordered for events and weddings
• Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, shopping, floral services, religious worships, and other services
• Keep accurate records of all arrangements made
• Answer all questions concerning directions to hotel facilities, meeting rooms, or events within the hotel
• Maintain current information and materials regarding the hotel facilities and services, and local restaurants and attractions
• Monitor guests deliveries, messages and guests belongings ensuring they are sent in a timely manner
• Maintain a thorough knowledge of the city and all its attractions
  
  

Qualifications

• You have experience in Opera Cloud, Microsoft Word and Outlook (preferred)
• At least two (2) years of experience in a similar capacity within the hospitality setting.
• Demonstrated leadership abilities, and outstanding communication and interpersonal skills.
• Female Arabic Speaker is highly preferred.