Call Center Attendant

Company Description

Rixos Qetaifan Island North

Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.

Job Description

Call Center Attendant

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Waterpark Standards
• Handle guests requests promptly, report complaints and irregularities to the Guest Experience Supervisor
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare, and other critical situations
• Page staff member when requested
• Abide by principles of guest privacy
• Be aware of local telephone listings and frequently dialed numbers
• Advise defects on switchboard equipment to Supervisor
• Maintain a clean work environment
• Maintain complete knowledge of all food & beverage services, outlets, and waterpark services/features
• Be fully conversant with fire & life safety/emergency procedures
• Attend all briefings, meetings, and trainings as assigned by management
• Report for duty on time wearing a clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Waterpark

Qualifications

• Secondary / High school education
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage