Call Center Manager - Remote Work

Job Description:

We are looking for an experienced Call Center Manager to join our team at Qatar Airways in a remote work position. As a Call Center Manager, you will be responsible for overseeing the operations of our call center, ensuring efficient and high-quality customer service delivery.

Responsibilities: - Supervise and manage a team of call center agents, including hiring, training, and performance evaluations - Develop and implement call center policies and procedures to optimize efficiency and customer satisfaction - Monitor call center metrics and analyze data to identify areas for improvement - Handle escalated customer complaints and provide resolution in a timely and professional manner - Collaborate with other departments to ensure seamless communication and coordination across the organization - Implement strategies to increase productivity and meet KPIs - Conduct regular performance reviews and provide feedback to team members - Stay up-to-date on industry trends and best practices in call center management

Requirements: - 7+ years of experience in call center management - Proven track record of successful team leadership and performance management - Strong communication and interpersonal skills - Ability to make sound decisions under pressure - Negotiation skills to resolve conflicts and drive positive outcomes - Hardworking and resourceful mindset to find creative solutions to challenges - Proficiency in call center technology and software - Bachelor's degree in Business Administration or a related field - Ability to work remotely and effectively manage a remote team

Benefits: - Medical coverage - Free accommodation - Gym membership

Working Environment: As a Call Center Manager at Qatar Airways, you will be part of a dynamic and innovative team that leverages data to inform decisions and drive strategic initiatives. You will have the opportunity to work in a fast-paced and rewarding environment that values teamwork and excellence.

Equal Opportunity Statement: Qatar Airways is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from candidates of all backgrounds and strive to create a workplace that is fair, respectful, and supportive of all individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.