Contact Center Associate - Remote Work

Job Description:

The Qatar Foundation is seeking a motivated and energetic Contact Center Associate to join our remote team. As a Contact Center Associate, you will be responsible for providing exceptional customer service and support to our clients. This is an entry-level position, making it a great opportunity for individuals looking to start their career in customer service.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries 2. Resolve customer complaints or issues in a timely and professional manner 3. Provide product or service information to customers 4. Input customer data accurately into the system 5. Collaborate with team members to ensure customer satisfaction 6. Stay current on product knowledge and updates 7. Follow communication procedures, guidelines, and policies 8. Meet or exceed targeted goals and metrics 9. Handle customer inquiries via email or live chat as needed

Requirements: 1. 1 year of experience in customer service or a related field 2. Energetic and hardworking personality 3. Strong problem-solving skills 4. Ability to think creatively and innovate solutions 5. Excellent communication skills 6. Ability to work independently and as part of a team 7. Proficiency with computer systems and software 8. High school diploma or equivalent

Benefits: 1. Relocation allowance for eligible candidates 2. Joining bonus for successful applicants 3. Parental leave for new parents 4. Opportunities for career growth and advancement within the company

Working Environment: At Qatar Foundation, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in teamwork, collaboration, and mutual respect among all employees.

Equal Opportunity Statement: The Qatar Foundation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse workforce and fostering a positive and inclusive work environment for all employees.

Deadline to Apply: Please submit your application by May 22, 2024, to be considered for this position. We look forward to receiving your application and potentially welcoming you to our team at Qatar Foundation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.