Customer Support Manager - Remote Work

Qatar Aluminum Limited is seeking a highly experienced and driven Customer Support Manager to join our team on a full-time basis. This position offers the flexibility of remote work, allowing the successful candidate to work from anywhere in the world. As a Mid-to-Senior Level professional, the ideal candidate will have at least 8 years of experience in customer support or a related field.

Responsibilities: - Manage and oversee the customer support team to ensure a high level of customer satisfaction - Develop and implement strategies to improve customer service efficiency and effectiveness - Provide guidance and support to team members, including training and development opportunities - Monitor customer support metrics and KPIs to identify areas for improvement - Handle escalated customer complaints and issues, ensuring timely resolution - Collaborate with other teams within the company to address customer needs and concerns - Stay up to date on industry trends and best practices in customer support - Develop and maintain strong relationships with key customers

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer support management role - Strong leadership and people management skills - Excellent communication and interpersonal skills - Ability to think strategically and implement effective solutions - Resourceful and confident in decision-making - Experience with remote team management is a plus

Personality traits: - Resourceful - Confident

Soft skills: - Strategic planning - People management

Benefits: - Disability insurance - Company equipment - Remote work flexibility

Working environment: At Qatar Aluminum Limited, we strive to cultivate a sense of ownership and responsibility at every level of the organization. Our team is supportive, collaborative, and dedicated to providing exceptional customer service.

Deadline to apply: 2024-05-08

Equal opportunity statement: Qatar Aluminum Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.