Guest Service Centre Agent

Job summary
Key ambassador for the hotel and the brand Creates powerful first impressions for guests Friendly outgoing personality
Job seniority: entry level
Responsibilities
• Create a positive and memorable experience for guests • Provide information and act as a diplomat, salesperson, and hotel representative • Stay up-to-date with hotel products, services, and facilities • Ensure compliance with brand standards and Front Office Standard Operating Procedures
Requirements
• Friendly and outgoing personality • Good knowledge of hotel products, services, and facilities • Ability to provide excellent customer service • Compliance with brand standards and procedures