Live Chat Manager - Remote Work

Role: Live Chat Manager - Remote Work

Company Overview: QatarDebate is a leading organization in Doha, Qatar, dedicated to promoting and enhancing debate and discussion skills among the youth in the region. We are looking for a dynamic and experienced Live Chat Manager to join our team on a full-time remote basis.

Responsibilities: - Manage the Live Chat platform to ensure prompt and professional responses to customer inquiries - Train and supervise a team of live chat agents to provide excellent customer service - Monitor chat interactions and provide feedback for continuous improvement - Analyze chat data and customer feedback to identify trends and areas for improvement - Collaborate with other departments to ensure a seamless customer experience across all channels - Continuously optimize chat performance metrics such as response time and customer satisfaction

Requirements: - Minimum of 5 years of experience in a customer service role, with at least 2 years in a supervisory or managerial capacity - Proven track record of managing live chat channels effectively - Excellent communication and people management skills - Resilient and energetic personality traits to handle high-pressure situations - Ability to work independently and remotely, while maintaining team cohesion and motivation - Knowledge of customer service best practices and chat platforms

Benefits: - Gym membership - Parental leave - Dental insurance

Working Environment: At QatarDebate, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a remote Live Chat Manager, you will have the flexibility to work from anywhere while contributing to our mission of promoting debate and discussion skills among youth in the region.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: QatarDebate is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.