Live Chat Representative - Remote Work

Job Description:

Al Jazeera Media Network is seeking a dedicated and motivated Live Chat Representative to join our team remotely. As a Live Chat Representative, you will be responsible for providing excellent customer service through live chat interactions with our audience. This is an Associate Level position requiring at least 2 years of experience in customer service or a related field.

Responsibilities: - Communicate with customers via live chat to assist with inquiries, provide information, and resolve issues in a timely manner - Maintain a high level of professionalism and customer service at all times - Utilize problem-solving skills and decision-making abilities to address customer concerns effectively - Collaborate with other team members to ensure a seamless customer experience - Keep accurate records of all interactions and transactions with customers - Stay up to date on company products and services to provide accurate information to customers - Adhere to company policies and procedures

Requirements: - 2 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Ability to work well independently and as part of a team - Strong multitasking skills and ability to work in a fast-paced environment - Adaptability to changing situations and priorities - Strong decision-making skills - Proficiency in typing and computer skills - High school diploma or equivalent

Personality traits: dedicated, motivated Soft skills: adaptability, decision-making

Benefits: - Profit sharing - Paid sick leave - Vision insurance

Working environment: At Al Jazeera Media Network, we prioritize diversity and inclusivity. We are committed to creating a culture of belonging where all employees feel valued and respected.

Deadline to apply: May 8, 2024

Equal Opportunity Statement: Al Jazeera Media Network is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We value diversity and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.