Overnight Guest Service Agent

Company Description

Winner of the Australian Hotels Association SA 2023 Deluxe Hotel Accommodation and 2022 Restaurant Accommodation Division Awards, positioned in the heart of Adelaide, just footsteps from the River Torrens and Light Square, the Sofitel Adelaide is surrounded by the city’s historic treasures and contemporary icon, linking Adelaide’s modern joie de vivre with classic French Bordelais art de vivre to articulate an enriched experience of captivating refinement.

We are “relentlessly guest obsessed” in everything we do, and work to deliver the very best culinary and service experience for our discerning clientele.

Job Description

What you will be doing:

• Assisting the Night Manager to check and prepare reports & statistical information in accordance with service standards and auditing procedures
• Balance Food & Beverage point of sale transactions and credit card transactions to journal reports
• In absence of a Night Manager, oversee the hotel, ensuring the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Assisting the Night Manager attend to any emergency situations
• Assist other departments with overnight duties as required to ensure a positive guest experience

Qualifications

Your experience and skills include:

• Previous Night Audit or Guest Service experience
• Service focused personality is essential
• Prior experience working with Windows, Microsoft Office Suite and Opera (or a related PMS system). POS experience is an asset.
• Strong interpersonal and problem-solving skills, with the ability to think on your feet
• Exceptional communication skills, both written and verbal. Knowledge of a second language is an asset
• Availability to work overnight, with shifts rostered from 11pm to 7am.
• Valid and current First Aid + CPR
• Valid South Australian RSA and the ability to hold RP badge
• Full Australian Drivers licence

Additional Information

Your team and working environment:

Be part of Sofitel Adelaide's growing team with the opportunity to build your skills and expertise to reach the best version of YOU.

At the Sofitel Adelaide, you will take your embrace your GRIT as your chosen superpower. You will have the opportunity to make every contribution count and we aim that every interaction will make you #feelvalued by creating a fun, fast-paced and rewarding work environment

What is in it for you:

• Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Learning programs through our Academies
• Fully laundered uniform provided
• Free 24 hour access to our Employee Assistance Program
• Opportunities to develop your talent and grow within our property and across the world!
• Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS