Remote Account Support Associate

As a Remote Account Support Associate at Barwa Group, you will be responsible for providing exceptional customer service and support to clients while managing their accounts remotely. This role requires a high level of professionalism, reliability, and dedication to ensure the satisfaction of our valued customers.

Responsibilities: 1. Serve as the primary point of contact for clients, addressing their inquiries and resolving any account-related issues in a timely and efficient manner. 2. Maintain accurate records of client interactions and transactions using the company's CRM system. 3. Collaborate with internal teams to ensure seamless communication and delivery of services to clients. 4. Assist in the onboarding process for new clients, providing them with necessary information and guidance. 5. Proactively identify opportunities to upsell or cross-sell additional products or services to existing clients. 6. Stay updated on industry trends and best practices to better serve clients and enhance their overall experience. 7. Provide feedback to the management team on ways to improve processes and optimize client satisfaction.

Requirements: 1. Minimum of 4 years of experience in a customer service or account support role. 2. Excellent communication skills and the ability to build strong relationships with clients. 3. Strong time management skills and the ability to prioritize tasks effectively. 4. High emotional intelligence and the ability to empathize with clients to understand their needs. 5. Proficiency in using CRM software and other relevant tools. 6. Bachelor's degree in Business Administration or a related field is preferred.

Personality traits: - Reliable: Consistently meet deadlines and deliver results. - Dedicated: Committed to providing exceptional service and exceeding client expectations.

Soft skills: - Time management: Ability to efficiently prioritize tasks and manage workload effectively. - Emotional intelligence: Understanding and managing emotions in yourself and others to build strong relationships.

Benefits: - Medical coverage - Free food - Joining Bonus

Working environment: At Barwa Group, we promote work-life balance and prioritize employee well-being. You will have the flexibility to work remotely while being fully supported by a collaborative team environment.

Equal opportunity statement: Barwa Group is an equal opportunity employer and values diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.