Account Support Manager

Job Description:

Al Jazeera Media Network is seeking a dedicated and adaptable Account Support Manager to join our team in Doha, Qatar. The Account Support Manager will be responsible for maintaining strong relationships with clients, providing exceptional customer service, and managing the day-to-day operations of assigned accounts. This position requires a minimum of 6 years of experience in account management or a related field.

Responsibilities: - Act as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner - Collaborate with internal teams to ensure clients' needs are met and expectations are exceeded - Maintain accurate records of client interactions and transactions - Develop and implement strategies to increase client satisfaction and retention - Monitor account performance and identify opportunities for growth - Prepare reports and presentations for clients and upper management - Stay up-to-date on industry trends and competitor activities

Requirements: - Bachelor's degree in business, marketing, or a related field - 6+ years of experience in account management or a similar role - Strong communication and interpersonal skills - Critical thinking and problem-solving abilities - Ability to prioritize tasks and meet deadlines - Proficiency in Microsoft Office and CRM software - Experience in the media industry is a plus

Personality Traits: - Dedicated to providing exceptional customer service - Adaptable to changing priorities and client needs

Soft Skills: - Critical thinking to analyze complex situations and make informed decisions - Research capabilities to gather data and insights for client recommendations

Benefits: - Profit sharing opportunities - Company transportation - Paid sick leave

Working Environment: At Al Jazeera Media Network, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to delivering excellence to our clients and fostering a collaborative and supportive work environment.

Equal Opportunity Statement: Al Jazeera Media Network is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.