Remote Account Support Manager

Job Description:

We are seeking a highly motivated and experienced Remote Account Support Manager to join our team at Mall of Qatar in Doha, Qatar. As a Mid-to-Senior Level professional with at least 7 years of experience in account management, you will be responsible for providing exceptional support to our remote clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Develop and maintain strong relationships with remote clients by understanding their needs and providing solutions to meet them - Serve as the main point of contact for remote clients and address any inquiries or concerns they may have - Collaborate with the sales team to upsell products and services to existing remote clients - Monitor account activity and identify opportunities to increase customer satisfaction and retention - Provide regular reports and updates on account performance to senior management - Assist in the development of strategies to improve customer experience and increase sales - Stay up-to-date on industry trends and competitors to identify potential opportunities for business growth

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in account management, preferably in a remote or virtual environment - Excellent communication and interpersonal skills - Strong problem-solving abilities and a proactive approach to addressing client needs - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Energetic and adaptable personality traits - Strong planning skills and the ability to meet deadlines consistently

Benefits: - Travel opportunities for team training and client meetings - Vision insurance coverage - Company-provided transportation for business meetings or client visits

Working Environment: At Mall of Qatar, we believe in recognizing and rewarding our employees based on their performance and merit. We offer a supportive and collaborative work environment where you can grow and succeed in your career.

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, gender, age, religion, national origin, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.