Call Center Assistant - Work from home

Job Description:

Qatar Petroleum is seeking a motivated and experienced Call Center Assistant to join our team. This is a full-time position that can be done from the comfort of your own home. As an Associate Level team member, you will be responsible for providing excellent customer service through phone interactions with clients and customers.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional manner. 2. Collect and record customer information accurately. 3. Resolve customer complaints and issues with efficiency and empathy. 4. Provide information about products and services offered by Qatar Petroleum. 5. Collaborate with team members to ensure a positive customer experience. 6. Meet performance goals and metrics set by management. 7. Utilize CRM software to track customer interactions and data.

Requirements: 1. Minimum of 3 years of experience in a customer service role. 2. Resourceful and able to problem-solve independently. 3. Resilient and able to handle difficult situations with grace. 4. Strong emotional intelligence and ability to empathize with customers. 5. Excellent presentation skills, both verbal and written. 6. High school diploma or equivalent required.

Benefits: 1. Medical coverage for employees and their families. 2. Dental insurance. 3. Paid sick leave. 4. Opportunities for professional growth and development.

Working Environment: At Qatar Petroleum, we believe in empowering our employees to take ownership of their work and make impactful decisions. Our team values collaboration, integrity, and a commitment to excellence. You will have the opportunity to work in a supportive and inclusive environment that encourages personal and professional growth.

Equal Opportunity Statement: Qatar Petroleum is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-08

If you meet the requirements and are ready to join a dynamic team, we encourage you to apply for the Call Center Assistant position with Qatar Petroleum. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.