Call Center Officer

Job Description:

Silatech is seeking a motivated and experienced Call Center Officer to join our team in Doha, Qatar. As a Call Center Officer, you will be responsible for handling incoming and outgoing calls, providing exceptional customer service, and resolving customer inquiries in a timely and efficient manner. This role requires a high level of professionalism, excellent communication skills, and the ability to work well under pressure.

Responsibilities: - Answering incoming calls and responding to customer inquiries - Making outgoing calls to follow up on customer issues or provide additional information - Resolving customer complaints and escalating issues as needed - Providing product and service information to customers - Maintaining accurate records of customer interactions - Collaborating with team members to ensure customer satisfaction - Meeting sales targets and performance goals - Adhering to company policies and procedures - Providing feedback to management on customer trends and issues

Requirements: - Minimum of 3 years of experience in a call center or customer service role - Strong communication skills, both written and verbal - Proficiency in Microsoft Office and customer service software - Confidence in interacting with customers and colleagues - Dedication to providing excellent customer service - Ability to negotiate and problem solve effectively - Strong teamwork skills and the ability to work collaboratively with others - Bachelor's degree in a related field (preferred)

Benefits: - Visa sponsorship for eligible candidates - Joining bonus for successful applicants - Medical coverage for employees and their families

Working Environment: At Silatech, we strive to cultivate a sense of ownership and responsibility at every level of our organization. We believe in empowering our employees to make a positive impact and contribute to the success of our company.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Silatech is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.