Client Service Representative

Job Description:

The Qatar Mobility Innovations Center is seeking a dedicated and confident Client Service Representative to join our team in Doha. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and concerns promptly and professionally - Build and maintain strong relationships with clients through regular communication and follow-ups - Collaborate with internal teams to ensure client satisfaction and resolve any issues that may arise - Analyze client feedback and data to identify areas for improvement and implement solutions - Provide product demonstrations and training to clients as needed - Assist in the onboarding process for new clients, ensuring a smooth transition and integration of our services - Maintain accurate and up-to-date client records and documentation

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 4 years of experience in a client service or customer support role - Strong communication skills, both written and verbal - Excellent problem-solving and analytical abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Familiarity with the mobility industry is a plus

Personality traits required: - Confidence in interacting with clients and colleagues - Dedication to providing exceptional service and exceeding client expectations

Soft skills required: - Strong analytical skills for problem-solving and data analysis - Excellent communication skills for clear and effective client interaction

Benefits: - Disability insurance - Travel & spending expenses - Paid Time Off (PTO)

Working Environment: Join a team that is at the forefront of innovation in the mobility industry, working together to develop cutting-edge ideas and solutions that shape the future of transportation.

Equal Opportunity Statement: The Qatar Mobility Innovations Center is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. All qualified applicants will receive consideration for employment without regard to any of the above factors.

Deadline to apply: 2024-06-27

We look forward to welcoming a qualified and enthusiastic Client Service Representative to our team. Apply now to be a part of our dynamic and innovative work environment!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.