Client Support Manager - Work from home

As a Client Support Manager at Qatar Science & Technology Park, you will play a crucial role in ensuring the success and satisfaction of our clients. You will work remotely from home, providing support and guidance to our clients in Doha, Qatar.

Responsibilities: - Serve as the main point of contact for clients, understanding their needs and offering solutions that meet their requirements - Manage client relationships, ensuring client satisfaction and retention - Provide support and guidance to clients on various products and services offered by the company - Collaborate with internal teams to address client needs and resolve any issues that may arise - Develop and implement strategies to increase client engagement and retention - Conduct regular reviews and assessments of client accounts to identify areas for improvement and growth - Manage and track client support tickets, ensuring timely resolution of issues - Prepare and deliver reports to management on client satisfaction, feedback, and performance - Stay up-to-date on industry trends and best practices to provide the highest level of service to clients

Requirements: - Bachelor's degree in a relevant field - Minimum of 8 years of experience in client support or account management - Strong communication and interpersonal skills - Energetic and hardworking personality traits - Excellent presentation and project management skills - Ability to work independently and collaboratively in a remote setting - Proficiency in Microsoft Office suite and CRM software - Ability to multitask and prioritize tasks effectively - Strong problem-solving and critical thinking abilities - Fluent in English; knowledge of Arabic is a plus

Benefits: - Medical coverage - Paid overtime - Free food

Working environment: At Qatar Science & Technology Park, we provide an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work with cutting-edge technologies and collaborate with a dynamic team of professionals.

Equal opportunity statement: Qatar Science & Technology Park is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-05-24

Apply now to join our team and make a difference in the client support management field!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.