Contact Center Associate

Job Description:

Barwa Group is seeking a confident and motivated Contact Center Associate to join our team in Doha, Qatar. As a key member of our contact center team, you will be responsible for providing exceptional customer service through various communication channels, including phone, email, and chat.

Responsibilities: 1. Handle incoming customer inquiries and provide accurate information and resolution in a timely manner. 2. Assist customers with product information, pricing, availability, and order processing. 3. Resolve customer complaints and issues with patience and professionalism. 4. Use decision-making skills to escalate complex customer issues to the appropriate department. 5. Maintain a high level of product knowledge to effectively answer customer questions. 6. Perform outbound calls for follow-up on customer inquiries and feedback. 7. Collaborate with other team members to ensure consistent and high-quality customer service. 8. Assist in implementing strategic planning initiatives to improve customer satisfaction and loyalty.

Requirements: 1. Minimum of 3 years of experience in a contact center or customer service role. 2. Strong communication skills, both verbal and written. 3. Excellent decision-making abilities to handle customer inquiries efficiently. 4. Proven track record of strategic planning and implementation to achieve business goals. 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 6. Proficiency in Microsoft Office suite and CRM software. 7. Bachelor's degree in Business Administration or related field preferred.

Benefits: 1. Free food provided during working hours. 2. Vision insurance coverage for all employees. 3. Disability insurance for all team members.

Working Environment: At Barwa Group, we strive to pursue excellence in every endeavor, setting a high standard for achievement. As a member of our team, you will have the opportunity to grow professionally and contribute to the success of our company.

Equal Opportunity Statement: Barwa Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome and encourage diversity in our workforce.

Deadline to Apply: May 8, 2024

Join our team and be a part of a dynamic and innovative company dedicated to providing outstanding customer service. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.