Customer Care Manager

Job Description:

BeIN Sports is seeking a dynamic and experienced Customer Care Manager to join our team in Doha, Qatar. As a Customer Care Manager, you will be responsible for overseeing the customer service operations and ensuring an exceptional level of customer satisfaction. This role requires a strategic thinker who can lead a team to deliver top-notch customer service while maintaining a strong focus on business goals.

Responsibilities: - Develop and implement customer care strategies to meet and exceed customer expectations - Lead and motivate a team of customer service representatives to provide excellent service - Monitor customer feedback and implement improvements to enhance customer satisfaction - Analyze data and develop reports to track KPIs related to customer care performance - Collaborate with other departments to address customer concerns and provide solutions - Develop and implement training programs to enhance the skills of the customer care team - Stay updated on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 6 years of experience in customer service, with at least 2 years in a managerial role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Proven track record of implementing successful customer care strategies - Resourceful and independent thinker with strong problem-solving abilities - Experience in project management and time management - Ability to thrive in a fast-paced and dynamic work environment

Benefits: - Relocation allowance for eligible candidates - Retirement plan options - Training and professional development opportunities

Equal Opportunity Statement: BeIN Sports is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.