Customer Care Manager

Job Description:

We are looking for a Customer Care Manager to join our team at Qatar Airways Cargo in Doha. As a Customer Care Manager, you will be responsible for overseeing all aspects of customer service and ensuring a high level of customer satisfaction. This role requires a dynamic individual with excellent communication skills and a strong customer focus.

Responsibilities: - Develop and implement strategies to improve customer service and customer satisfaction levels - Maintain strong relationships with customers and address any issues or complaints in a timely and effective manner - Analyze customer feedback and data to identify areas for improvement - Train and mentor customer care staff to ensure high-quality service delivery - Monitor customer service metrics and KPIs to track performance and identify trends - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in business administration or related field - 7+ years of experience in customer service or related role - Strong interpersonal and communication skills - Ability to work independently and as part of a team - Resilient and able to handle challenging situations with professionalism - Excellent research and time management skills

Benefits: - Dental insurance - Gym membership - Medical coverage

Working Environment: At Qatar Airways Cargo, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage innovation and creativity, and provide opportunities for personal and professional growth.

Equal Opportunity Statement: Qatar Airways Cargo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: 2024-07-01

If you meet the requirements and have a passion for providing exceptional customer service, we would love to hear from you. Join us at Qatar Airways Cargo and help us continue to deliver excellence in customer care.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.