Customer Care Manager - Work from home

Job Description:

Silatech is seeking a highly organized and motivated Customer Care Manager to join our team and work remotely from home. As a Customer Care Manager, you will be responsible for overseeing the customer service operations, ensuring exceptional support is provided to our clients. The ideal candidate will have at least 7 years of experience in customer service and a proven track record of effectively managing a team to deliver outstanding results.

Responsibilities: 1. Lead and manage a team of customer care representatives, providing guidance, support, and training as needed. 2. Develop and implement customer care strategies to enhance customer satisfaction and retention. 3. Monitor and analyze customer service metrics to identify areas for improvement and implement solutions. 4. Handle escalated customer issues and ensure they are resolved in a timely and satisfactory manner. 5. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. 6. Stay up-to-date on industry trends and best practices in customer service to continuously improve processes and performance. 7. Conduct performance reviews and provide feedback to team members to support their growth and development.

Requirements: - 7+ years of experience in customer service or a related field. - Proven experience in managing a team of customer care representatives. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to work independently and as part of a team. - Reliable and driven personality traits. - Emotional intelligence and people management skills. - Bachelor's degree in Business Administration or a related field (preferred).

Benefits: - Remote work flexibility. - Life insurance. - Company equipment provided. - Opportunity to work in an environment that empowers employees to take ownership and make impactful decisions.

Equal Opportunity Statement: Silatech is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Deadline to apply: May 13, 2024. We look forward to reviewing your application and welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.