Customer Service Assistant

The Customer Service Assistant at Qatar Foundation will be responsible for providing exceptional customer service to all individuals interacting with the organization. This role requires a driven and dedicated individual who is committed to exceeding customer expectations and delivering delight in every interaction.

Responsibilities: 1. Respond to customer inquiries via phone, email, and in-person in a timely and professional manner. 2. Assist customers with product information, troubleshooting, and order processing. 3. Handle customer complaints and issues with empathy and a focus on resolution. 4. Maintain accurate customer records and documentation in the CRM system. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Act as a liaison between customers and the organization, providing feedback to improve products and services. 7. Support the customer service team with various administrative tasks as needed.

Requirements: 1. High school diploma or equivalent. 2. Strong communication and interpersonal skills. 3. Ability to multitask and prioritize in a fast-paced environment. 4. Proficiency in Microsoft Office and CRM software. 5. Previous customer service experience is a plus but not required. 6. Must be detail-oriented and organized. 7. Ability to work independently and as part of a team.

Benefits: 1. Profit sharing opportunities. 2. Paid overtime for additional hours worked. 3. Gym membership for all employees to promote health and wellness.

Working environment: At Qatar Foundation, our focus is on exceeding customer expectations and delivering delight in every interaction. We strive to create a positive and inclusive work environment where all employees are supported and empowered to succeed.

Deadline to apply: May 8, 2024

Equal opportunity statement: Qatar Foundation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.