Customer Service Manager

Job Description:

As a Customer Service Manager at Qatar Foundation, you will be responsible for overseeing the customer service operations and ensuring high levels of customer satisfaction. You will lead a team of customer service representatives, providing guidance, training, and support to ensure that the team delivers exceptional service to all customers.

Responsibilities: - Develop and implement customer service policies and procedures - Monitor customer service metrics and develop strategies to improve customer satisfaction - Handle escalated customer inquiries and complaints in a timely and professional manner - Coach and mentor customer service representatives to enhance their skills and performance - Collaborate with other departments to ensure a seamless customer experience - Analyze customer feedback to identify areas for improvement and implement necessary changes - Manage the customer service budget and track expenses - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 8 years of experience in customer service or a related field - Experience in a supervisory or managerial role preferred - Excellent communication and interpersonal skills - Strong leadership abilities - Motivated and driven with a passion for customer service excellence - Ability to work effectively in a team environment - Strong analytical skills to identify trends and make data-driven decisions - Bachelor's degree in Business Administration or a related field

Personality Traits: - Motivated - Driven

Soft Skills: - Analysis - Teamwork

Benefits: - Joining Bonus - Gym membership - Company transportation

Working Environment: At Qatar Foundation, you will work in a collaborative environment where you will have the opportunity to work with colleagues from around the world. We foster a global village mentality, encouraging diversity and teamwork in all aspects of our work.

Equal Opportunity Statement: Qatar Foundation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.