Customer Service Manager - Work from home

Job Description:

Meddy is seeking a dynamic and experienced Customer Service Manager to join our team and work from home in Doha, Qatar. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service management, you will play a key role in ensuring the highest level of satisfaction and support for our customers.

Responsibilities: - Oversee a team of customer service representatives, ensuring they provide prompt and efficient assistance to customers - Develop and implement strategies to enhance the overall customer experience and drive customer loyalty - Monitor customer service metrics and KPIs to identify areas for improvement and drive operational efficiency - Handle escalated customer inquiries and complaints in a professional and timely manner - Collaborate with cross-functional teams to implement customer service initiatives and projects - Conduct regular training and coaching sessions for the customer service team to enhance their skills and knowledge - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or related field - 8+ years of experience in customer service management - Strong leadership skills with the ability to motivate and mentor a team - Excellent communication and interpersonal skills - Resourceful and resilient with the ability to handle difficult situations effectively - Proficient in project management and planning - Ability to thrive in an energetic and rapidly evolving work setting - Demonstrated track record of driving customer satisfaction and retention

Benefits: - Dental insurance - Joining Bonus - Free food

Equal Opportunity Statement: Meddy is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to apply: May 31, 2024

If you meet the requirements and are ready to take on this challenging and rewarding role, we encourage you to apply to join our team at Meddy. We look forward to welcoming you as part of our dedicated and passionate team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.