Remote Customer Service Representative

Job Description: Qatar Airways is seeking a dedicated individual to join our team as a Remote Customer Service Representative. As a leading airline in the industry, we are looking for someone who is hardworking and committed to providing exceptional customer service to our passengers.

Responsibilities: - Handle customer inquiries via phone, email, and chat in a professional and timely manner - Resolve customer complaints and issues to ensure customer satisfaction - Process ticket bookings, changes, and cancellations accurately - Provide information on flight schedules, fares, and services offered by Qatar Airways - Collaborate with other departments to address customer needs and concerns - Keep accurate records of customer interactions and transactions - Stay up-to-date on airline policies and procedures to provide accurate information to customers

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Strong critical thinking skills to assess and resolve customer issues - Negotiation skills to handle customer complaints effectively - Proficiency in using computer systems and software - Willingness to work flexible hours, including evenings, weekends, and holidays - No prior experience required, as on-the-job training will be provided

Benefits: - Free food provided during working hours - Travel and spending expenses covered for work-related trips - Employee discounts on Qatar Airways flights and services

Working Environment: At Qatar Airways, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. As a Remote Customer Service Representative, you will have the opportunity to work with colleagues from around the world and make a positive impact on our passengers' travel experience.

Deadline to Apply: Interested candidates must submit their applications by April 29, 2024, to be considered for this position.

Equal Opportunity Statement: Qatar Airways is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.