Customer Service Representative

Job Description:

We are looking for a dedicated and reliable Customer Service Representative to join our team at Qatar Science & Technology Park in Doha, QA. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing information about our products and services.

Responsibilities: 1. Answering customer inquiries via phone, email, and in person in a professional and timely manner 2. Resolving customer complaints and issues effectively and efficiently 3. Providing information about products and services to customers 4. Processing orders, returns, and exchanges 5. Keeping accurate records of customer interactions and transactions 6. Collaborating with other departments to ensure excellent customer service 7. Maintaining a positive and helpful attitude towards customers at all times

Requirements: 1. Bachelor's degree in Business Administration or related field preferred 2. Minimum of 3 years of customer service experience required 3. Strong communication and interpersonal skills 4. Ability to adapt to changing customer needs and preferences 5. Excellent negotiation skills 6. Proficiency in Microsoft Office and CRM software 7. Ability to work effectively in a fast-paced environment 8. Fluent in English and Arabic

Benefits: - Retirement plan - Employee discounts - Dental insurance

Working Environment: At Qatar Science & Technology Park, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing exceptional service to our customers while fostering a collaborative and supportive work environment.

Equal Opportunity Statement: Qatar Science & Technology Park is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to Apply: May 8, 2024

If you meet the requirements and are looking to join a dynamic team in a stimulating work environment, we encourage you to apply for the Customer Service Representative position at Qatar Science & Technology Park.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.