Customer Service Representative

As a Customer Service Representative at Qatar Steel Company in Doha, QA, you will be responsible for providing exceptional service to our customers, promoting customer satisfaction, and ensuring that inquiries and issues are resolved in a timely and professional manner. This is an entry-level position with 1 year of relevant experience required.

Responsibilities: 1. Handling incoming customer inquiries via phone, email, and chat. 2. Providing information about products and services, pricing, and availability. 3. Resolving customer complaints and issues in a courteous and efficient manner. 4. Processing customer orders and tracking shipments. 5. Maintaining accurate records of customer interactions and transactions. 6. Collaborating with other departments to ensure customer needs are met. 7. Identifying opportunities for process improvement and customer satisfaction.

Requirements: 1. Driven and independent personality traits. 2. Strong communication and leadership skills. 3. 1 year of customer service experience. 4. High school diploma or equivalent. 5. Proficiency in Microsoft Office suite. 6. Ability to work in a fast-paced environment and multitask effectively.

Benefits: - Dental insurance - Visa sponsorship - Gym membership

Working Environment: At Qatar Steel Company, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a proactive approach to problem-solving.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Qatar Steel Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, sexual orientation, disability, or any other legally protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.