Customer Service Representative

Qatar Museums is seeking a dynamic and experienced Customer Service Representative to join our team in Doha. As a key member of our organization, you will be responsible for providing exceptional customer service to visitors and patrons of our museums and cultural institutions.

Responsibilities: - Serve as the first point of contact for all customer inquiries, providing information about exhibitions, events, and membership opportunities - Assist with ticket sales, reservations, and bookings - Handle customer complaints and issues in a professional and timely manner - Maintain a positive and welcoming attitude at all times - Collaborate with other departments to ensure a seamless visitor experience - Assist with special projects and events as needed - Demonstrate a strong commitment to customer satisfaction and exceeding expectations

Requirements: - At least 4 years of experience in a customer service role - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong project management skills - Innovative mindset with a passion for delivering creative solutions - Reliable and dependable work ethic - Experience working in a cultural or museum setting is preferred - Ability to speak multiple languages is a plus

Personality traits: - Independent - Reliable

Soft skills: - Project management - Innovation

Benefits: - Profit sharing - Paid sick leave - Employee discounts

Working environment: Unleash creativity in a setting that celebrates and nurtures innovation. Join a team that values collaboration, creativity, and excellence in all aspects of our work.

Deadline to apply: May 17, 2024

Equal opportunity statement: Qatar Museums is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.