Customer Success Associate

Silatech is seeking a dynamic and energetic Customer Success Associate to join our team in Doha, Qatar. As a key member of our customer success team, you will be responsible for building strong relationships with our clients and ensuring their success with our products and services.

Responsibilities: - Build and maintain strong relationships with clients to understand their needs and ensure their success with our products and services - Act as the main point of contact for clients, responding to inquiries, resolving issues, and providing guidance and support - Onboard new clients and provide training on how to use our products effectively - Collaborate with internal teams to ensure client needs are met and issues are resolved in a timely manner - Identify opportunities to upsell and cross-sell our products and services to existing clients - Monitor client satisfaction and feedback, and work to improve overall customer experience - Analyze customer data and provide insights to inform product development and marketing strategies

Requirements: - 2+ years of experience in a customer success or client-facing role - Energetic and independent personality with a strong drive to succeed - Strong leadership and innovation skills - Excellent communication and interpersonal skills - Ability to prioritize and manage multiple tasks simultaneously - Bachelor's degree in business, marketing, or a related field

Benefits: - Company equipment provided - Retirement plan - Paid overtime

Working environment: At Silatech, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work in a dynamic and collaborative environment where your ideas and contributions are valued.

Equal Opportunity Statement: Silatech is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-05-06

Join Silatech and be part of a team that is dedicated to empowering youth and fostering economic growth in the MENA region. Apply now to be our next Customer Success Associate!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.