Customer Support Officer

Job Description:

As a Customer Support Officer at Qatar Biobank, you will be responsible for providing exceptional customer service and support to our clients. Your role will be crucial in ensuring that all customer inquiries and concerns are addressed promptly and effectively. As a vital member of our team, you will play a key role in promoting customer satisfaction and loyalty.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Assist customers with product information, order processing, and issue resolution. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with internal departments to address customer concerns and provide solutions. 5. Identify opportunities for process improvement to enhance the overall customer experience. 6. Assist with training and onboarding new customer support team members. 7. Monitor customer feedback and escalate issues as needed to ensure customer satisfaction. 8. Proactively reach out to customers to gather feedback and enhance satisfaction levels. 9. Keep abreast of product updates and changes to effectively address customer inquiries.

Requirements: 1. Bachelor's degree in a related field. 2. Minimum of 3 years of experience in customer support or a similar role. 3. Strong interpersonal and communication skills. 4. Resilient and confident in handling challenging customer situations. 5. Demonstrated leadership and project management skills. 6. Ability to multitask and prioritize in a fast-paced environment. 7. Proficiency in Microsoft Office Suite and customer relationship management software. 8. Excellent problem-solving skills and attention to detail. 9. Ability to work effectively in a team environment.

Benefits: - Dental insurance - Joining bonus - Employee discounts

Working Environment: At Qatar Biobank, we believe in injecting a sense of joy and vibrancy into the work environment. We strive to create a positive and inclusive workplace where employees can thrive and grow professionally.

Equal Opportunity Statement: Qatar Biobank is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 6, 2024

Join our team at Qatar Biobank and help make a difference in the lives of our customers through exceptional customer support. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.