Customer Support Officer

Job Description:

Ezdan Holding Group is seeking a highly motivated Customer Support Officer to join our team in Doha, QA. As a full-time Associate Level position with at least 4 years of experience, the successful candidate will play a key role in providing outstanding customer support to our clients.

Responsibilities: - Respond promptly to customer inquiries via phone, email, and social media platforms - Resolve customer complaints and issues in a professional and timely manner - Maintain a high level of customer satisfaction through excellent service - Collaborate with other team members to ensure a seamless customer experience - Keep accurate records of customer interactions and transactions - Identify and assess customers' needs to achieve satisfaction - Follow communication procedures, guidelines, and policies

Requirements: - Proven experience as a Customer Support Officer or similar role - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to multi-task, prioritize, and manage time effectively - Energetic and driven personality - Strong negotiation and planning skills - Ability to work in a fast-paced environment - Bachelor's degree in Business Administration or related field preferred

Benefits: - Life insurance - Retirement plan - Joining Bonus

Working Environment: At Ezdan Holding Group, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value teamwork, creativity, and innovation in a supportive and collaborative work environment.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Ezdan Holding Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, gender, religion, age, or any other factor. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.