Customer Support Representative

United Development Company is seeking a dynamic and driven Customer Support Representative to join our team in Doha, Qatar. As an Associate Level position, we are looking for candidates with a minimum of 4 years of experience in customer support or related roles.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat - Resolve customer complaints in a timely and professional manner - Provide product information and assistance to customers - Communicate and coordinate with other departments to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Assist in the development of customer support policies and procedures - Participate in training and development programs to improve customer service skills

Requirements: - Excellent verbal and written communication skills - Strong customer service orientation - Ability to work independently and make decisions when needed - Proficiency in Microsoft Office and CRM software - Experience in people management and presentation skills - Ability to handle high-stress situations with composure - Bachelor's degree in Business Administration or related field preferred

Personality traits: driven, independent Soft skills: people management, presentation

Benefits: - Retirement plan - Paid overtime - Employee discounts

Working environment: At United Development Company, we embrace a culture that challenges norms and encourages bold thinking. We foster a collaborative and inclusive work environment where employees are encouraged to share their ideas and grow professionally.

Deadline to apply: May 22, 2024

Equal opportunity statement: United Development Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.