Online Customer Service Assistant

Job Description:

We are looking for a dynamic and enthusiastic Online Customer Service Assistant to join our team at Snoonu in Doha, QA. As an Online Customer Service Assistant, you will be responsible for providing excellent customer service to our online customers through various channels such as email, chat, and social media.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Processing customer orders and ensuring accurate and on-time delivery - Maintaining a high level of product knowledge to effectively assist customers with their inquiries - Collaborating with other team members to improve overall customer satisfaction - Monitoring social media channels for customer feedback and responding appropriately - Assisting with quality control and gathering customer feedback for product improvement - Keeping accurate records of customer interactions and transactions

Requirements: - 3 years of relevant experience in customer service or a related field - Adaptable and dedicated personality traits - Strong leadership and problem-solving skills - Excellent communication and interpersonal abilities - Ability to work well under pressure and in a fast-paced environment - Proficiency in using online communication tools and platforms - Experience working in a remote or online customer service setting is a plus

Benefits: - Remote work flexibility - Retirement plan - Gym membership

Working Environment: At Snoonu, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a strong work ethic. Our team is passionate about delivering exceptional customer service and we strive to create a positive and inclusive work environment for all employees.

Equal Opportunity Statement: Snoonu is an equal opportunity employer and we welcome all qualified candidates to apply for this position. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: 2024-05-08

If you meet the requirements and are excited about the opportunity to join our team as an Online Customer Service Assistant, we encourage you to apply before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.