Online Customer Service Associate

Job Description: We are looking for a dedicated Online Customer Service Associate to join our team at Hamad Medical Corporation. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service and be able to work independently in a fast-paced online environment.

Responsibilities: - Respond to customer inquiries and resolve issues via online chat, email, and social media platforms - Assist customers with placing orders, tracking shipments, and processing returns - Provide product information and recommendations to customers - Work closely with other departments to ensure customer satisfaction and resolve any issues promptly - Monitor online reviews and respond to customer feedback in a professional and timely manner - Assist in the development and implementation of online customer service strategies - Collaborate with the marketing team to promote products and engage with customers online - Maintain accurate records of customer interactions and transactions

Requirements: - Bachelor's degree in Business Administration or related field - Excellent communication skills and strong emotional intelligence - Proven track record of providing exceptional customer service in an online setting - Ability to think strategically and solve problems efficiently - Proficiency in Microsoft Office and online customer service platforms - Experience working in the healthcare industry is a plus - Ability to work independently and prioritize tasks effectively - Must be hardworking and dedicated to providing outstanding customer service

Personality Traits: - Independent - Hardworking

Soft Skills: - Strategic planning - Emotional intelligence

Benefits: - Life insurance - Retirement plan - Free food

Working Environment: As an Online Customer Service Associate at Hamad Medical Corporation, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We value teamwork and collaboration, and encourage a positive work environment where everyone feels supported and valued.

Deadline to apply: 2024-05-08

Equal Opportunity Statement: Hamad Medical Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.