Online Customer Service Representative

Job Description:

As an Online Customer Service Representative at Qatar Airways, you will be responsible for providing exceptional customer service and support to our clients through various online platforms. You will serve as the primary point of contact for customers seeking assistance with booking flights, making changes to their reservations, handling complaints, and addressing any other inquiries they may have.

Responsibilities: - Respond to customer inquiries and provide accurate information in a professional and courteous manner - Assist customers with booking flights, processing payments, and resolving any issues that may arise - Monitor social media channels and online review sites to address customer feedback and concerns - Collaborate with other departments to ensure a seamless customer experience - Keep accurate records of customer interactions and transactions - Proactively identify and recommend solutions to improve the overall customer experience - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Minimum of 2 years of experience in customer service, preferably in an online or e-commerce setting - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work well under pressure and prioritize tasks effectively - Resilient and reliable with a positive attitude and a customer-centric approach - Strong persuasion skills and the ability to collaborate effectively with team members - Bachelor's degree in a related field is preferred

Benefits: - Paid Time Off (PTO) - Life insurance - Company equipment provided - Opportunities for professional development and growth within the company

Working Environment: At Qatar Airways, we strive to cultivate a sense of ownership and responsibility at every level of our organization. We value teamwork, collaboration, and a commitment to excellence in customer service. Our employees are our most valuable asset, and we are dedicated to providing a supportive and inclusive work environment for all.

Equal Opportunity Statement: Qatar Airways is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce that reflects the communities we serve. All qualified individuals are encouraged to apply.

Deadline to apply: June 22, 2024

Join Qatar Airways and make a difference in the world of online customer service! Apply now to be part of a dynamic team dedicated to providing exceptional service to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.